Rich Clow is the head of Innovation & Strategy reporting to the head of Global Payment Solutions. In his role, Rich is responsible for evaluating the payments landscape, defining the strategic roadmap, and delivering solutions to scale Bank of America’s digital payment volumes. He engages across key ecosystem players such as Visa, Mastercard, The Clearing House, Early Warning Services and digital payment partnerships ranging from PayPal to Uber. Rich also leads a Payment Innovation Process across Bank of America’s entire client continuum—consumers to global corporates evaluating emerging business models and technologies such as Real Time Payments, Buy Now Pay Later, Instant Cross Border payments, and Tokenization.

Rich has more than 25 years of experience primarily in the financial services industry focusing on product development, innovation, consumer telephony and consulting.

Prior to joining Bank of America in 2018, he worked at Citi for 18 years, most recently as head of Payments Innovation for the Global Consumer Digital Payments division. He was responsible for emerging solutions related to e-commerce, mobile payments, cross-border, digital partnerships, and emerging blockchain networks. He led the international rollouts for Samsung Pay, Android Pay, Apple Pay, Citi Pay and several local market solutions. Earlier, Rich worked on initiatives supporting e-commerce, branches, call centers, ATMs, channel technologies and the first branchless bank concept.

Previously, he worked at Deutsche Bank where he led a branchless brokerage in Brazil (MaxBlue), and as a consultant at Coopers & Lybrand in the Government Services team. He began his career operationalizing two computer telephony startups.

When Rich isn’t working, he enjoys spending time with his girlfriend, their blended family of four teenagers, golfing, cooking, and honing his skills as a mixologist.

Rich earned his undergraduate degree in political science and government from Virginia Tech.